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De Gruyter publishes first-class scholarship and has done so for more than 270 years. An international, independent publisher headquartered in Berlin -- and with further offices in Boston, Beijing, Basel, Vienna, Warsaw and Munich -- it publishes over 1,300 new book titles each year and more than 900 journals in the humanities, social sciences, medicine, mathematics, engineering, computer sciences, natural sciences, and law. The publishing house also offers a wide range of digital media, including open access journals and books.


In this role, you will support and enhance the sales effort for all our products in China markets by providing customer service, administrative, system and organizational support to customers and sales staff. The position is based in Beijing and it is limited until 31 May 2022 as a parental leave replacement.


  • Support of all sales processes for China mainland customer accounts, including new product sales, access, license agreements, renewals and updates, licensing and invoicing for electronic products
  • Inbound customer service for sales contacts including telephone, emails
  • Preparation of data for invoices and oversees internal and external invoicing and access control process for digital products
  • Coordination of renewals and trials processes, and follow up as required
  • Organization of information-flow with Technical Customer Service regarding new orders and customer inquiries
  • Recording and reporting on sales data


  • Experience of sales assistant or other customer-facing role
  • Knowledge of the market and customers for academic products in China markets
  • Proficiency with Windows software
  • General technical knowledge and understanding
  • Accurate way of working with great attention to detail/ good with numbers
  • Independent and well-organized work approach, with the ability to organize others
  • Excellent oral and written language skills in English and Chinese
  • Friendly and outgoing personality with an ability to build rapport with a wide range of people
  • Ability to work independently and as part of a small team, also remotely


  • An exciting professional challenge for one of the innovation drivers of the publishing industry
  • Extensive benefits for a healthy, balanced life and work
  • Time and space for curiosity, learning and development
  • Passionate colleagues in diverse teams
At De Gruyter, we believe in diversity and are committed to equal employment opportunities for everyone. It is our shared goal to create a workplace culture centered around inclusion and belonging.
Dana Schenk | Human Resources
Phone: +49 (0)30 260 05-136